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| Ordering Information - Return Policy |
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U.S. Shipping with USPS only $3.95:
Continental U.S. ORDERS ONLY. Orders are shipped USPS Ground. We only ship to the Continental United States for $3.95 no matter how large the order. Take advantage of the offer by purchasing multiple items at the same time. We ship out most orders within 1 business day. Therefore, you typically would receive your order in around 3 to 5 business days.
What time do orders ship out?
Orders received before 2:00 PM EST Monday thru Friday are usually shipped out the same day.
Payment Methods and Security:
We accept secure online credit card payments using Visa, Mastercard, Discover, and American Express. Our SSL-enabled web server is enhanced with 128-bit encryption to help keep your information secure. You will see the secure SSL padlock in your browser when you go to check out page in our shopping cart.
PayPal Users:
We can accept payments through PayPal in our shopping cart. However, after making your payment through PayPal, just make sure to click the link to return to this site, so the cart may process your transaction.
How do I return an order?
We do not offer any refunds because of the sensitive nature of food products. However, you can contact us for a RMA return authorization number if the order was received damaged, or if we made a mistake in packing your order. ( Example: Such as shipping you the wrong products.)
It mandatory to have an RMA number in order to return a product.
What is an RMA number? RMA stands for a RETURN MERCHANDISE AUTHORIZATION. In order to process a return, you must request an RMA from our website by clicking on our contact us form. An RMA will be issued if all return guidelines are met as long as the RMA Request is made within our 15 return period. Once an RMA number is issued, it will be valid for 15 days, within which time we must receive the returned products. Please place the RMA number issued to you on ALL boxes containing the returned items. RMA numbers will not be extended, modified or reissued from their original request.
What If I return a package without an RMA number?
Please do not return any unauthorized items to us, as they will be refused. We ask that all RMAs be requested online for your convenience on our contact us form. A representative from our returns department will contact you, usually within 48 hours, via email, telephone or fax, to provide your RMA number and return instructions to you.
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